Postage & Shipping

Payment and Shipping

Please note at present we only process orders paid via PayPal. If you don’t have a PayPal account it’s a fast, free and secure way to shop online without having to add your details to each site, you can sign up here.

All orders received will be processed and delivered to you via Standard Royal Mail delivery within 7 – 10 working days at the cost of £3.95 per order.

UK Remote and Rural Courier Delivery

For the postcodes listed below, standard UK delivery is available at normal rates, but we charge a flat rate of £12. This cost covers a surcharge levied by the delivery carrier due to the difficulty of delivering a service to remote and island locations.

AB31, AB33-38, AB44-56, BT1, BT10, BT11, BT12, BT13, BT14, BT15, BT16, BT17, BT18, BT19, BT2, BT20, BT21, BT22, BT23, BT24, BT25, BT26, BT27, BT28, BT29, BT3, BT30, BT31, BT32, BT33, BT34, BT35, BT36, BT37, BT38, BT39, BT4, BT40, BT41, BT42, BT43, BT44, BT45, BT46, BT47, BT48, BT49, BT5, BT51, BT52, BT53, BT54, BT55, BT56, BT57, BT6, BT60, BT61, BT62, BT63, BT64, BT65, BT66, BT67, BT68, BT69, BT7, BT70, BT71, BT74, BT75, BT76, BT77, BT78, BT79, BT8, BT80, BT81, BT82, BT9, BT92, BT93, BT94, EX39, FK19-99, G83, GY1, GY2, GY3, GY4, GY5, GY6, GY7, GY8, GY9, HS1, HS2, HS3, HS4, HS5, HS6, HS7, HS8, HS9, IM1, IM2, IM3, IM4, IM5, IM6, IM7, IM8, IM9, JE1, JE2, JE3, JE4, KW all, PA20-33, PA35-40, PH17-26, PH30-42, PH43, PH44, PH49, PH49,TR21, PO39, PO40, PO41, PO30, PO31, PO32, PO33, PO34, PO35, PO36, PO37, PO38, TR22, TR23, TR24, TR25, IV1-28, IV30-39, ZE1, ZE2, ZE3

International charges

Zone 1 delivery charges are shown below, for the following countries: Belgium, France, Germany, Luxembourg, Netherlands & Ireland

  • Orders under £75 = £8.00

  • Orders £75 & over = Free

Zone 2 delivery charges are shown below, for the following countries: Austria, Cyprus, Denmark, Slovakia, Sweden, Czech Republic, Finland, Gibraltar, Portugal, Italy, Malta, Poland, Spain, Estonia, Hungary, Slovenia & Croatia.

  • Orders under £100 = £18.00

  • Orders £100 – £149.99 = £12.00

  • Orders £150 & over = Free

Zone 3 delivery charges are shown below, for the following countries: Bulgaria, Latvia, Lithuania, Greece, Romania, & the Canary Islands

  • Orders under £100 = £25.00

  • Orders £100 & over = Free

Zone 4 delivery charges are shown below, for the following countries: Switzerland, Bosnia, Iceland, Norway, Serbia & USA.

Please note that the high shipping charges to Switzerland, Bosnia, Iceland, Norway and Serbia are due to a flat customs fee which we are responsible for paying when the parcel enters the country.

  • Orders under £125 = £50.00

  • Orders £125 – £149.99 = £25.00

  • Orders £150 & over = Free

Please note: Rest of World customers – for up to date shipping prices for countries outside of what are detailed above, please contact Customer Services on 0121 601 1325 or email info@scarlettrosecrafts.co.uk

Please note that due to prohibitive shipping costs and order tracking issues, we are no longer able to ship to the following countries: Australia, Brazil, Canada, China, Columbia, Hong Kong, Guadaloupe, India, Israel, Japan, Mexico, New Zealand, Pakistan, Philippines, South Africa, South Korea, Taiwan, United Arab Emirates. Please contact our Customer Services team as above if you would like more information about sourcing Scarlett Rose Crafts Ltd products in your country.

​Returns & Refunds

All returns are to be received by Scarlett Rose Crafts within 14 days of initial delivery in original packaging and in a saleable condition. Your return will then be processed and refunded via your payment method.

Refunds

​Returns & Refunds

All returns are to be received by Scarlett Rose Crafts within 14 days of initial delivery in original packaging and in a saleable condition. Your return will then be processed and refunded via your payment method.

Privacy Policy

At Scarlett Rose Crafts Ltd we will only process your data that is necessary for us to process and deliver your order. We will only use your name, address and email to process your order and process invoices. You will not at present be added to any mailing lists to receive any marketing information and we promise not to sell your data to any third party organisations.

You have the right to access, edit or delete any of your data held by Scarlett Rose Crafts Ltd. You also have the right to submit any complaints to the Information Commissioner’s Office regarding your personal data.

For any queries please email info@scarlettrosecrafts.co.uk

We do use third party organisations to host our website and to process your payments.

All payments will be processed via PayPal, for their Privacy Policy please click here.