Payment and Shipping
Please note at present we only process orders paid via PayPal. If you don’t have a PayPal account it’s a fast, free and secure way to shop online without having to add your details to each site, you can sign up here.
All orders received will be processed and delivered to you via Standard Royal Mail delivery within 7 – 10 working days at the cost of £3.95 per order.
UK Remote and Rural Courier Delivery
For the postcodes listed below, standard UK delivery is available at normal rates, but we charge a flat rate of £12. This cost covers a surcharge levied by the delivery carrier due to the difficulty of delivering a service to remote and island locations.
AB31, AB33-38, AB44-56, BT1, BT10, BT11, BT12, BT13, BT14, BT15, BT16, BT17, BT18, BT19, BT2, BT20, BT21, BT22, BT23, BT24, BT25, BT26, BT27, BT28, BT29, BT3, BT30, BT31, BT32, BT33, BT34, BT35, BT36, BT37, BT38, BT39, BT4, BT40, BT41, BT42, BT43, BT44, BT45, BT46, BT47, BT48, BT49, BT5, BT51, BT52, BT53, BT54, BT55, BT56, BT57, BT6, BT60, BT61, BT62, BT63, BT64, BT65, BT66, BT67, BT68, BT69, BT7, BT70, BT71, BT74, BT75, BT76, BT77, BT78, BT79, BT8, BT80, BT81, BT82, BT9, BT92, BT93, BT94, EX39, FK19-99, G83, GY1, GY2, GY3, GY4, GY5, GY6, GY7, GY8, GY9, HS1, HS2, HS3, HS4, HS5, HS6, HS7, HS8, HS9, IM1, IM2, IM3, IM4, IM5, IM6, IM7, IM8, IM9, JE1, JE2, JE3, JE4, KW all, PA20-33, PA35-40, PH17-26, PH30-42, PH43, PH44, PH49, PH49,TR21, PO39, PO40, PO41, PO30, PO31, PO32, PO33, PO34, PO35, PO36, PO37, PO38, TR22, TR23, TR24, TR25, IV1-28, IV30-39, ZE1, ZE2, ZE3
Zone 1 delivery charges are shown below, for the following countries: Belgium, France, Germany, Luxembourg, Netherlands & Ireland
Orders under £75 = £8.00
Orders £75 & over = Free
Zone 2 delivery charges are shown below, for the following countries: Austria, Cyprus, Denmark, Slovakia, Sweden, Czech Republic, Finland, Gibraltar, Portugal, Italy, Malta, Poland, Spain, Estonia, Hungary, Slovenia & Croatia.
Orders under £100 = £18.00
Orders £100 – £149.99 = £12.00
Orders £150 & over = Free
Zone 3 delivery charges are shown below, for the following countries: Bulgaria, Latvia, Lithuania, Greece, Romania, & the Canary Islands
Zone 4 delivery charges are shown below, for the following countries: Switzerland, Bosnia, Iceland, Norway, Serbia & USA.
Please note that the high shipping charges to Switzerland, Bosnia, Iceland, Norway and Serbia are due to a flat customs fee which we are responsible for paying when the parcel enters the country.
Orders under £125 = £50.00
Orders £125 – £149.99 = £25.00
Orders £150 & over = Free
Please note: Rest of World customers – for up to date shipping prices for countries outside of what are detailed above, please contact Customer Services on 0121 601 1325 or email firstname.lastname@example.org
Please note that due to prohibitive shipping costs and order tracking issues, we are no longer able to ship to the following countries: Australia, Brazil, Canada, China, Columbia, Hong Kong, Guadaloupe, India, Israel, Japan, Mexico, New Zealand, Pakistan, Philippines, South Africa, South Korea, Taiwan, United Arab Emirates. Please contact our Customer Services team as above if you would like more information about sourcing Scarlett Rose Crafts Ltd products in your country.
Returns & Refunds
All returns are to be received by Scarlett Rose Crafts within 14 days of initial delivery in original packaging and in a saleable condition. Your return will then be processed and refunded via your payment method.